PROXIMITY COACH TRAVEL
Proximity Coach Travel
Effective Date: 30 December 2025
Last Updated: 30 December 2025
Proximity Coach Travel (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal data responsibly. This Privacy Policy explains how we collect, use, store, share, and protect personal information when you interact with us, including through our website at https://www.proximitycoachtravel.co.uk (the “Website”), when requesting quotes, making bookings, or contacting us for coach and minibus hire services.
We are registered in England and Wales. Our registered office is in Padiham, Lancashire, UK. For the purposes of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, we act as the data controller for the personal data we process.
We comply with all applicable data protection laws, including the UK GDPR.
1. Information We Collect
We may collect the following types of personal data:
From website visitors and quote requests:
– Name
– Email address
– Phone number
– Company/organisation name (if applicable)
– Journey details (pick-up/drop-off locations, dates, times, number of passengers, special requirements)
– Any other information you voluntarily provide in messages or forms
From bookings and ongoing services:
– Passenger lists (names, contact details, gender where required for safety/seating, special assistance needs)
– Payment information (handled securely by third-party payment processors – we do not store full card details)
– Identification documents (e.g. copies of passports/ID for certain international or group bookings, where required by law or our vetted operators)
– Special category data (limited, e.g. health/medical information only where necessary for accessibility or safety during travel)
Automatically collected data:
– IP address
– Browser type and device information
– Pages visited, time/date of access, referral source
– Cookies and similar technologies (see Cookies section below)
2. How We Use Your Personal Data
We use your personal data for the following purposes and on the following legal bases:
| Purpose | Legal Basis |
| Provide quotes, bookings and transport services | Performance of a contract / steps prior to contract |
| Prevent fraud and ensure safety | Legitimate interests / legal obligation |
| Marketing (e.g. newsletters, promotions) | Consent (you can withdraw at any time) |
| Improve our services and website | Legitimate interests |
| Comply with legal obligations | Legal obligation |
| Communicate with you about your enquiry / booking | Performance of a contract |
We will only process special category data (e.g. health information for accessibility) when necessary for the journey and with your explicit consent or where required by law.
3. Sharing Your Personal Data
We may share your personal data with:
– Our vetted network of coach and minibus operators (strictly for fulfilling your booking)
– Payment processors (for secure transactions)
– Insurance providers (where required for your booking)
– Professional advisors (e.g. accountants, lawyers)
– Regulatory authorities, police, or other third parties where required by law
We do not sell your personal data to third parties for marketing purposes.
All third parties are required to respect the security of your data and treat it in accordance with the law.
4. International Transfers
Some of our suppliers or service providers may be located outside the UK. Where we transfer personal data outside the UK, we ensure appropriate safeguards are in place, such as UK-approved standard contractual clauses or adequacy decisions.
5. Data Retention
We keep personal data only for as long as necessary for the purposes set out in this policy:
– Booking/quote records: up to 7 years after the journey (for tax, insurance, and legal purposes)
– Marketing data: until you withdraw consent or object
– Website analytics: up to 26 months (anonymised where possible)
We securely delete or anonymise data when it is no longer needed.
6. Your Rights
Under the UK GDPR you have the following rights (subject to certain conditions):
– Access your personal data
– Correct inaccurate/incomplete data
– Erase your data (right to be forgotten)
– Restrict processing
– Object to processing (including for direct marketing)
– Data portability
– Withdraw consent at any time (where consent is the basis)
To exercise any of these rights, please contact us using the details below.
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO): https://ico.org.uk/make-a-complaint
7. Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse, or alteration.
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.
8. Cookies and Similar Technologies
We use cookies and similar technologies on our Website to enhance user experience, analyse traffic, and optimise performance.
For more information and to manage your preferences, please refer to our Cookie Notice [link to be added when implemented].
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.
10. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact:
Email: sales@proximitycoachtravel.co.uk
Phone: +44 (0)161 533 0601
Post: Proximity Coach Travel, [Insert full registered office address if available]
Thank you for trusting Proximity Coach Travel with your travel needs. Your privacy matters to us.
END OF PRIVACY POLICY